OTbuddy Support

Get help with your OTbuddy account, study tools, or purchases.

Contact us

In the iPhone app, open Account → Contact support. On the website, sign in and open your support messages. If you cannot sign in, use the inquiry form on our home page and explain the problem.

Include your device, app version, and the steps that caused the issue. Do not send passwords, payment-card information, or patient information.

Apple purchases and subscriptions

In OTbuddy, open Account → Apple plans, purchases & restore to view available plans or restore purchases. To manage or cancel an Apple subscription, open iPhone Settings → your name → Subscriptions → OTbuddy. Apple handles App Store refund requests at reportaproblem.apple.com.

Exam credits and seven-day passes

One purchased OT or OTA exam credit is used when you start the corresponding exam. Resume the same in-progress attempt without an additional credit, subject to its timer. A 7-Day Study Pro Pass provides seven consecutive days of Study Pro access from activation and does not renew automatically.

Website subscriptions

Sign in on the website and open your plan settings to manage your Stripe subscription. Canceling renewal keeps access available through the current paid term.

Account deletion and privacy

In the iPhone app, open Account → Permanently delete account. On the website, use Profile & settings → Security. Deletion is permanent and does not cancel a subscription; manage renewals separately through Apple or Stripe.

Read our Privacy Notice and Terms of Use.